Last Updated: 1 March 2025
Welcome to Patioslife.uk. These Billing Terms and Conditions outline the terms governing all transactions made on our UK website. By making a purchase, you agree to comply with these terms. We prioritise secure transactions and transparency, ensuring you have a smooth shopping experience. Please read these terms carefully before proceeding with any payment.
Secure Payment Options
Patioslife offers a range of secure payment options for our UK customers:
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Major credit and debit cards, including Visa, MasterCard, American Express, and Maestro
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Google Pay and Apple Pay for quick and secure checkout
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PayPal for customers who prefer an additional layer of payment protection
All transactions are processed in GBP (£) as displayed on our website. We use industry-standard security measures to protect your payment details and never store full card information.
Pricing Details and Product Information
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All prices shown on Patioslife.uk include VAT at the applicable UK rate, unless otherwise stated.
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We take care to ensure that product descriptions, specifications, and stock availability are accurate.
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In the event of a pricing or product description error, we reserve the right to correct the information and update the order accordingly.
Order Confirmation and Cancellation Policy
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After placing an order, you will receive an email confirmation with your order details.
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If you need to cancel or amend your order, please email support@patioslife.uk immediately.
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Orders can be cancelled within 6 hours of placement for a full refund.
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Once an order has been processed or dispatched, cancellation is no longer possible. You may still request a return in line with our Return & Refund Policy.
Shipping Guidelines (UK)
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Orders are shipped directly from our UK warehouse for faster delivery.
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Free standard delivery is available on all orders within mainland UK.
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We use trusted carriers such as Royal Mail, Evri (Hermes), Yodel, and DPD.
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Orders are dispatched within 1–2 business days.
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Estimated delivery time: 2–5 working days (excluding weekends and bank holidays).
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Tracking details will be emailed once your order has been shipped.
Return and Refund Procedures
If you are not completely satisfied with your purchase, you may return it within 45 days of delivery provided that the item is:
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Unused and in original condition
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In original packaging
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Accompanied by proof of purchase
Refunds are processed to the original payment method within 7–10 business days after inspection.
Please note: Return shipping is the customer’s responsibility unless the item is faulty or incorrect.
Data Privacy and Security
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We are committed to protecting your personal and financial data.
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Our website uses encryption and secure payment gateways to safeguard your information.
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Full card details are never stored.
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For further details, please see our Privacy Policy.
Compliance with UK Consumer Law
Patioslife complies with the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other relevant UK trading standards. This ensures your rights are fully protected when shopping with us.
Modifications to Billing Terms
We may update these Billing Terms and Conditions at any time. Changes will take effect immediately upon posting on our website. Please review them periodically.
Contact Information
📧 Email: support@patioslife.uk
🌐 Website: https://patioslife.uk
