Last Updated: July 16, 2025
At Patioslife, we are committed to providing a seamless, transparent, and reliable shipping experience across the United Kingdom. We understand that timely and secure delivery is a crucial part of your online shopping experience, and we have designed our shipping policy to reflect best practices in the UK e-commerce market. This policy sets out our coverage, processing standards, delivery timelines, and customer responsibilities in detail. By placing an order with us, you agree to the terms outlined below.
1. Shipping Coverage
Patioslife UK provides nationwide delivery across:
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Mainland United Kingdom (England, Scotland, Wales)
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Northern Ireland
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The Isle of Wight, the Isle of Man, and the Channel Islands
⚠️ Please note:
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We cannot deliver to P.O. Boxes, BFPO addresses, or freight forwarding services.
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Free standard shipping is available for most mainland UK addresses. Remote, offshore, or highland regions may incur surcharges, which will be clearly displayed at checkout before payment is made.
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All deliveries are dispatched from our UK warehouse located at 18 Montpelier Place, London, SW7 1HJ, ensuring faster and more reliable domestic service.
2. Order Processing Time
We aim to prepare and ship all orders swiftly while maintaining quality checks:
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Processing Window: Orders are typically processed within 1–2 working days (Monday–Friday, excluding bank holidays).
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Weekend & Holiday Orders: Orders placed on weekends or UK bank holidays will be processed on the next working day.
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Confirmation Email: Once dispatched, customers will receive an email confirmation containing their tracking number, courier details, and estimated delivery timeframe.
We recommend customers retain this confirmation for reference until successful delivery.
3. Order Cut-Off Time
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Orders placed before 2:00 PM GMT on a business day will be processed the same day.
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Orders placed after 2:00 PM GMT will be processed the following working day.
This ensures we can coordinate with our courier partners efficiently and avoid unnecessary delays.
4. Delivery Timeframes & Shipping Fees
We work with trusted UK couriers (DPD, Parcel force, UPS, and Royal Mail) to ensure safe and timely delivery.
Mainland UK (Standard Shipping)
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Delivery Time: 3–5 days Monday to Saturday
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Fee: Free
Remote & Offshore Regions (e.g., Scottish Highlands, Northern Ireland, Isle of Man, Channel Islands)
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Delivery Time: 3–7 days Monday to Saturday
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Fee: Free
⚠️ Please note that delivery times are estimates. Factors beyond our control—such as extreme weather, courier network delays, seasonal demand spikes, or customs checks (for offshore shipments)—may extend delivery windows.
5. Order Tracking
Transparency is at the heart of our service:
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Once shipped, you will receive a tracking number and a direct link to track your parcel on the courier’s website.
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If you have not received a tracking number within 3 working days of placing your order, please email us at support@patioslife.uk.
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Customers are responsible for monitoring tracking updates to ensure timely receipt.
6. Address Accuracy & Changes
To ensure successful delivery:
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Please double-check your shipping address before confirming your order.
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If you need to amend your address, contact us immediately at support@patioslife.uk.
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Once a package has been collected by the courier or a tracking number has been issued, we cannot guarantee changes will be possible.
Incorrect or incomplete addresses may result in delays, additional charges, or undeliverable returns.
7. Undeliverable Packages
A package may be deemed undeliverable if:
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The shipping address provided is incorrect or incomplete
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Courier delivery attempts have failed multiple times
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The recipient refuses delivery
If a parcel is returned to us as undeliverable:
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The customer may be responsible for reshipping fees
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Original shipping charges (for remote areas) are non-refundable
We strongly advise customers to ensure accurate shipping details are provided at checkout.
8. Lost or Damaged Shipments
We take every precaution to ensure your order arrives safely. However, if your shipment is lost or arrives damaged:
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Notify us within 72 hours of delivery by emailing support@patioslife.uk.
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Provide your order number, detailed description, and clear photographs of the damaged packaging or item.
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Once verified, we will arrange either a replacement shipment or a refund, in accordance with our Return & Refund Policy.
Patioslife will liaise with the courier directly to expedite the resolution process.
9. Shipping Delays
While we aim to meet all delivery estimates, certain circumstances may cause unavoidable delays, including but not limited to:
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Severe weather conditions
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Strikes or courier service disruptions
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Peak seasonal demand (e.g., Christmas, Black Friday)
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Unforeseen warehouse or customs clearance delays
In the event of a significant delay, please contact our customer support team, and we will proactively assist in resolving the issue.
10. Contact Us
For questions, clarifications, or urgent support regarding shipping, please contact:
Store Name: Patioslife UK
Email: support@patioslife.uk
Address: N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom
Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT)
Our UK-based support team aims to respond within 24 hours (working days) to ensure you are supported at every step.
✅ This policy not only reassures customers but also demonstrates compliance with UK consumer law and e-commerce best practices (Consumer Rights Act 2015 & Distance Selling Regulations).
