Terms of Service – Patioslife UK
Last Updated: 16 July 2025
Overview
This website, Patioslife.uk, is operated by EVERBRIGHT TRADE LIMITED, a limited company registered in Hong Kong (Company Registration No. 77610383). For the purpose of trading in the United Kingdom, fulfilment of orders and after-sales support are provided through our UK warehouse located at 18 Montpelier Place, London, SW7 1HJ, United Kingdom.
Throughout the site, the terms “we”, “us”, and “our” refer to Patioslife UK. By accessing our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein (Privacy Policy, Refund Policy, Shipping Policy, and Warranty Policy).
These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. If you do not agree to these Terms, you should not access the website or use any of our Services.
We reserve the right to update, amend, or replace any part of these Terms at our sole discretion. Updates will be posted on this page, and it is your responsibility to check for changes. Your continued use of the site following any updates will constitute acceptance of the revised Terms.
Our store is hosted on Shopify Inc., which provides us with a secure e-commerce platform.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years old, the legal age of majority in the United Kingdom, or that you are of legal majority in your jurisdiction and have granted consent for any minor dependents to use the site under your supervision.
You agree not to use our website for unlawful or unauthorised purposes, including (but not limited to) infringement of copyright, trademark, or other intellectual property rights. Misuse of the site to upload viruses, malicious code, or attempt to hack the platform is strictly prohibited and may result in legal action.
Any violation of these Terms may result in suspension or termination of your account and refusal of current or future orders.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at our discretion and without obligation to provide a reason. For example, we may refuse orders suspected of fraud, abuse, or resale without authorisation.
You acknowledge that non-payment details you submit (such as delivery instructions, messages, or uploaded content) may be transferred across networks unencrypted. However, all payment information is always encrypted using industry-standard security protocols (PCI DSS compliance).
You may not reproduce, duplicate, sell, or exploit any part of the Service without our express written permission.
This section protects both our business operations and ensures fair trading practices in line with UK e-commerce law.
Section 3 – Accuracy, Completeness & Timeliness of Information
We make every reasonable effort to ensure the information presented on our website is accurate, complete, and up to date. However, errors, typographical mistakes, or omissions may occasionally occur (e.g., product descriptions, availability, or pricing).
Information on our site is provided for general reference purposes and should not be relied upon as the sole basis for decision-making. You agree that it is your responsibility to consult more reliable sources where appropriate.
We are not liable if any content on this site is not accurate or current, but we undertake to correct inaccuracies promptly once identified.
Section 4 – Modifications to Services & Prices
Prices of our products are listed in GBP (£), inclusive of VAT at the applicable UK rate, unless otherwise stated.
We reserve the right to change product pricing, discontinue items, or modify our Services at any time without prior notice. While we aim to provide transparency, occasional adjustments may be necessary due to currency fluctuations, supplier costs, or market conditions.
We shall not be liable for any impact resulting from modifications or discontinuations, provided that such changes do not affect orders already accepted and confirmed.
Section 5 – Products or Services
Certain products may be available exclusively online through the website. These items may have limited stock or availability.
We strive to ensure product descriptions and imagery are as accurate as possible; however, actual colours, sizes, or finishes may vary slightly due to screen settings, manufacturing variations, or improvements in product design.
We reserve the right to:
-
Limit sales to specific customers, regions, or jurisdictions.
-
Restrict quantities purchased per customer or household.
-
Discontinue any product without prior notice.
Products are provided “as described”, and while we stand behind their quality, we cannot guarantee that every item will meet individual customer expectations.
Section 6 – Orders, Billing & Account Information
We reserve the right to cancel or refuse any order placed with us. Restrictions may include limiting the number of items purchased under the same customer account, billing details, or shipping address.
If an order is cancelled or amended, we will notify you via the contact details provided at checkout.
By placing an order, you agree to provide current, complete, and accurate purchase and account details. This includes keeping your email, billing, and delivery addresses up to date to avoid disruptions.
Payment methods accepted include Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Klarna instalments (subject to eligibility).
All transactions are securely processed, and we never store full credit card details.
Section 7 – Shipping & Delivery
-
All orders are shipped from our UK warehouse at 18 Montpelier Place, London, SW7 1HJ.
-
Dispatch time is typically 1–2 business days, excluding weekends and bank holidays.
-
Standard UK delivery time is 2–5 working days after dispatch, though delays may occur during peak periods.
-
Tracking information is provided once your order leaves our warehouse.
Our choice of delivery partners includes Royal Mail, Evri (Hermes), Yodel, and DPD, ensuring reliability.
For full details, please review our Shipping Policy.
Section 8 – Returns & Refunds
We want you to be confident in your purchase.
-
Returns are accepted within 45 days of delivery, provided items are unused, in original packaging, and accompanied by proof of purchase.
-
Refunds are issued to the original payment method within 7–10 working days after inspection.
-
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or not as described.
-
Faulty or incorrect items will be replaced or refunded at no cost to the customer.
For more details, please see our Refund & Return Policy.
Section 9 – Warranty
We stand by the quality of our products.
-
Selected products (e.g., patio umbrellas) are covered by a 10-Year Limited Fade-Resistant Warranty, covering fabric fading, mechanical faults, and manufacturing defects under normal use.
-
Exclusions apply for damage caused by misuse, neglect, severe weather (storms, high winds), or unauthorised alterations.
-
Warranty claims require proof of purchase and photographic evidence.
This warranty is in addition to your statutory rights under the Consumer Rights Act 2015.
Full details are available in our Warranty Policy.
Section 10 – Data Privacy
Your personal data is collected and processed in accordance with the UK GDPR and the Data Protection Act 2018.
You have the right to:
-
Access the personal data we hold about you
-
Request corrections or updates
-
Request erasure (“right to be forgotten”)
-
Object to marketing communications
We never sell your personal data. Limited data may be shared with third-party service providers (e.g., couriers, payment processors) for the purpose of fulfilling your order.
For more details, please see our Privacy Policy.
Section 11 – Limitation of Liability
Our website and products are provided “as is” and “as available”.
We do not guarantee uninterrupted, error-free, or secure access to the website, though we take reasonable steps to maintain performance.
To the extent permitted by law, Patioslife UK shall not be liable for indirect, incidental, or consequential damages, including lost profits, data, or goodwill.
Nothing in these Terms excludes liability for:
-
Death or personal injury caused by negligence
-
Fraud or fraudulent misrepresentation
-
Any statutory rights under UK consumer law
Section 13 – Contact Information
Email: support@patioslife.uk
Website: https://patioslife.uk
We aim to respond to all customer enquiries within 24–48 hours.
