At Patioslife, we believe excellent customer service is just as important as the quality of our products. Our UK-based support team is dedicated to assisting you at every stage of your journey with us—before, during, and after your purchase. Whether you’re seeking advice on the best umbrella for your garden, tracking an order, or need after-sales assistance, we’re here to help.
How to Reach Us
📧 Email Support
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Email: support@patioslife.uk
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We aim to respond to all enquiries within 24–48 hours (Monday–Friday).
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For faster resolution, please include your order number and any relevant photos or details in your email.
Support Hours
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Monday to Friday: 9:00 AM – 6:00 PM (GMT)
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Weekends & Bank Holidays: Closed, but urgent enquiries received via email will be reviewed the next working day.
What We Can Help You With
Our friendly support team can assist you with:
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Product Advice: Guidance on choosing the right umbrella, gazebo, or outdoor accessory for your space.
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Order Assistance: Help with order tracking, address changes, and delivery updates.
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After-Sales Support: Warranty claims, replacement parts, and instructions for product assembly or maintenance.
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Returns & Refunds: Step-by-step guidance on initiating returns under our Return & Refund Policy.
Commitment to UK Customers
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All enquiries are handled by our UK support team, ensuring local knowledge of delivery networks, warranty laws, and customer rights under the Consumer Rights Act 2015.
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We take pride in providing clear, professional, and timely support—our goal is to resolve issues efficiently and ensure you can enjoy your Patioslife purchase with confidence.
✨ Patioslife UK Promise
We are more than just a retailer—we are your partner in creating beautiful, functional outdoor living spaces. Rest assured that our support team is only one message away whenever you need us.
