Special Order Payment

We have our own local warehouse, and the estimated delivery time is within 3-5 days.

For larger or multi-item orders, such as parasols, bases, or furniture sets, we may ship items in separate packages based on size and weight. It’s normal for packages to arrive on different days. Please refer to your tracking details, as each package has its own tracking number. If you have any concerns, our support team is happy to assist.

Once your order is dispatched, you'll receive a tracking number by email. You can use this to follow your delivery progress online.

We can help you modify your order any time before shipment - change an item or your shipping address. Please email us ASAP.

To cancel a paid order, you will need to email us before the order is shipped. Please note that generally we're not able to stop its transit after it is shipped out. Shipping fees are not refunded after the parcels are shipped out, and returns are based on preference.

Simply contact our customer service team with your order number and reason for return. We’ll guide you through the process.

If the return is due to damage, defect, or incorrect item, we’ll cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping.

Once we receive and inspect the returned item, we’ll process your refund within 3–5 business days. Refunds are issued to your original payment method.

Yes! If you’d prefer an exchange for a different product or variant, just let us know — we’ll be happy to help.